Works with what you already have
CallBridge does not try to replace your CRM. It does its own part — the conversation and the qualification — and delivers the result where your team already works.
Ready and working
This exists in the system today: documented, covered by tests and in use.
Leads, facts with their evidence, calls, transcripts, knowledge base. Keys carry per-action permissions: “read leads” and “change leads” are different rights.
Inbound numbers through a SIP trunk from any provider: Twilio, Telnyx, Vonage or your own PBX. Each call is routed into its own room.
A transactional outbox: every system event (lead scored, call ended, SLA expiring) is available for processing with no losses and no duplicates.
Call recordings land in your own storage: AWS S3, Cloudflare R2, Backblaze or a self-hosted MinIO. Your keys, your access.
CRM — through the API, not in one click
There are no ready-made connectors to these systems yet, and we are not going to pretend otherwise. You connect them through the public API: a typical two-way sync is a handful of requests, and the permission set for it is already prepared in the system.
Instead of nine checkboxes by hand — a preset: read leads, facts, clients and calls, move the stage and mark first contact. Permissions are never inherited implicitly: “write” does not include “read”, and the other way round.
leads:readleads:writefacts:readclients:readcalls:readTell us where the lead should land
We will look at your CRM and say plainly how much work that is.
Show us one of your calls
We will show you how CallBridge runs it: what the agent asks, which facts it collects and the moment it hands the conversation to your manager.