AI Voice Agent
The agent picks up and runs the conversation instead of an operator: greets the caller, works out what they need, answers questions from your knowledge base and decides when to hand the call to a human.
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What the agent does
Every line here is a mechanism in the system, not an item on a roadmap.
A real conversation
Speech both ways, interruption mid-sentence, returning to the topic. Not a phone menu and not a bot with buttons.
Answers only from your data
The agent may state a fact about your product only if the knowledge-base search returned it. Nothing found — it says the manager will confirm.
A discovery schema
The list of what needs to be found out, ordered by importance. The agent picks what is appropriate to ask now instead of reading a form top to bottom.
Evidence behind every fact
Each value carries the customer’s verbatim quote. A fact without a quote is not stored at all.
Actions during the call
Save a fact, search the knowledge base, book a call with a manager, hand over to a human, end the conversation.
An honest introduction
The first line names the AI, the company and the purpose of the call. Pretending to be human is forbidden by the prompt, not by preference.
Turn-taking is yours to tune
The most common reason a voice agent is irritating is that it interrupts, or stays silent too long. That is not a property of the technology — it is a setting, and it is in your hands.
- Interruption requires a recognised word, not just a sound — a cough or a keyboard will not stop the agent
- False interruptions are detected, and the sentence resumes from where it was cut
- The end-of-turn window and the sensitivity threshold are tuned separately
- Background noise and other people’s voices are removed on the way in
- Speech synthesis starts before the turn is confirmed — a second of silence leaves the critical path
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Speak to every customer in their own language
The language is set before the call and does not flip because of an accent or a single foreign word. Each one gets its own recognition path and its own voice: where a native voice does not exist, the system switches provider rather than reading the language with the wrong accent.
each with its own voice
Hear the agent speak your customers’ language
Send us a typical call from your business — we will run it through the agent and show you which facts it collects.
Show us one of your calls
We will show you how CallBridge runs it: what the agent asks, which facts it collects and the moment it hands the conversation to your manager.