An agent that actually runs the call
It greets the caller, finds out the need, answers from your documents and decides when to hand over to a person.
Good afternoon! I am Olha, the AI assistant at ModuleHaus. A few quick questions and I will pass you to a manager.
We are looking for a modular house, around a hundred and forty square metres. We already have the land.
Great. What budget do you have in mind?
Up to one hundred and eighty thousand euros.
around a hundred and forty square metres
we already have the land
up to one hundred and eighty thousand euros
What happens in sixty seconds
An answer with no queue
Introduces itself: name, company, purpose of the call.
A conversation, not a form
Questions follow the discovery schema. The caller interrupts — the agent listens and returns to the point.
Answers from your knowledge base
No answer found — an honest “a manager will confirm”, not an invention.
Facts with quotes
Budget, land, timeline — with the caller’s verbatim words.
Decision
A handover with context, or a wrap-up with priority and deadline.
What the agent can do
- 01
Natural conversation
Speech both ways, interruptions mid-sentence, returning to the topic.
- 02
Answers only from your data
A product fact is stated only if your knowledge base contains it.
- 03
Discovery schema
What to find out and in which order. The agent picks the right question instead of reading a form.
- 04
Evidence for every fact
Each value carries a verbatim quote. A fact without a quote is not saved.
- 05
Actions during the call
Save a fact, book a call with a manager, hand over to a person, end the call.
- 06
Honest introduction
The first line says it is an AI. Pretending to be human is forbidden by the prompt.
Never talks over you, never goes silent
The most common reason a voice agent annoys people is turn-taking. It is tunable.
- Only a recognised word interrupts it — not a cough
- End-of-turn window and sensitivity threshold are tuned separately
- Noise and background voices are removed before the model
What the agent does not do — and it is written in the prompt
- Does not quote a final project price
- Does not give discounts or promise special terms
- Does not commit to deadlines
- Does not take payments
- Does not pretend to be human
- Does not invent an answer that is not in the knowledge base
The limits are checked by scenario runs before every release.
If you don’t know, don’t make it up.
Hand it to a person.
When the answer is not in the knowledge base, the agent honestly says a manager will confirm — and hands over the call with all the context.
Hear the agent
on your own scenario.
In 30 minutes we run your scenario through the agent and show what your manager receives.