Умови користування
Updated: 25 серпня 2026. Written plainly from the product’s actual rules. This is not a replacement for a contract: for paid usage we sign a separate agreement that carries legal force.
What CallBridge is
A platform for processing inbound phone conversations: an AI agent runs the call, assists the operator during it, or hands the conversation to a person with the full context. After the call the system keeps the transcript, structured facts with customer quotes, a qualification with priority, and analytics.
Three modes of one conversation: AI Agent (the agent runs it), Operator Copilot (a human runs it, AI assists), Smart Handoff (handover to a person with context). The mode is set per organization and workspace.
AI agent boundaries
The agent works by the rules you configure and has hard boundaries built into its behavior:
- It discloses being an AI assistant in its first line — impersonating a human is forbidden at the system level.
- Answers product questions exclusively from your knowledge base. No answer — it passes the question to a manager.
- Does not quote final prices, does not give discounts, does not commit to timelines, does not take payments.
- If the customer asks for a person — the call is transferred immediately.
These boundaries are verified by automated scenarios before every configuration update. Lead priority is computed by a deterministic engine on your profile: same facts — same result, no “model opinion”.
Your responsibilities
- A lawful basis for processing the data of customers calling your organization (GDPR): informing them about processing and about recording, if you enabled it.
- The accuracy of your knowledge base and qualification profile: the agent answers with what you uploaded.
- Your own phone numbers: purchased and served by your SIP carrier; compliance with the carrier’s terms and telecom regulations.
- Account passwords: at least 10 characters, stored in a password manager. Recovery is available via the website form.
Plans & payment
The Starter plan is activated self-service after sign-up: one workspace, up to three people, 500 conversation minutes per month. Other plans are priced for your volume — the cost consists of agent minutes, operators, numbers and integrations, and all of these numbers are visible in analytics before the invoice.
Minutes beyond the included allowance are billed separately and are visible in analytics in real time — the invoice is never a surprise.
Service availability
The platform runs on cloud infrastructure (LiveKit + our services) and depends on telephony and AI providers. Stage failures are visible on the dashboard, not hidden in logs. We do not state an SLA in these terms — specific availability figures are fixed in the agreement for paid plans.
Data & privacy
Data processing is described separately and in detail: Privacy Policy. In short: audio recording is off by default; data isolation is enforced at the database level; the retention period is fixed when recording starts; deletion requests carry a 30-day deadline.
Termination
You may stop using the service at any time: delete the organization (data is removed by cascade) or simply stop. We may suspend access for security violations affecting other customers or unlawful use — with notice and a reason, except where notice is impossible by law.
Changes to these terms
Changes are published on this page with an update date. Material changes (pricing, data scope, liability) are announced in advance — organization owners are notified by email.