Every number has a source
Who answered and how long people waited, time by call segment, each person’s customer rating, cost per minute — for any period, with Excel export and a weekly digest in Telegram.
Six questions the statistics answer every day
- 01
Who answered
The agent, operators or mobiles — and how many calls were missed and whether they were called back.
- 02
How long people waited
Waiting for a person, peak hours on a weekly heat map.
- 03
Where the time went
Menu, agent, queue, ringing, operator, mobile — separately in every call.
- 04
How each person works
Answered, missed, talk time and the average customer rating — per person.
- 05
What happened to leads
Qualification, first contact on time, manager workload.
- 06
What it costs
Latency and cost by pipeline link — at real provider prices.
Every Monday at 9:00 — in managers’ Telegram
No need to open the dashboard to know how the week went: calls, missed calls, waits, requests, ratings and campaigns arrive on their own — in the managers’ chat and by email.
- Compared with the previous week
- Who answered how many calls, with what rating
- A chat is linked with a one-time code — no stranger can subscribe
Where the milliseconds go
Every agent turn is broken into links — you optimise what is actually slow.
The numbers where you need them
Excel for any period
Calls, leads and statistics — as an .xlsx file in two clicks.
A card for every call
Timeline by segment, transcript, recording and rating — in one place.
API
The same data for your BI system — with keys and per-key permissions.
Look at the numbers
of your contact centre.
In 30 minutes we run your scenario through the agent and show what your manager receives.