AI runs the conversation.
AI supports the operator.
A human steps in when it matters.
One AI platform for automating calls, supporting operators in real time and handing customers over to your team without losing the context.
Приклад розмови, а не запис реального дзвінка. Ключі фактів і формат цитат — ті самі, що в системі.
Агент: Вітаю! Я Ольга, AI-асистент ModuleHaus. Допоможу підібрати будинок — це займе кілька хвилин.
Клієнт: Доброго дня. У мене ділянка вісім соток під Львовом, хочу будинок десь на сто сорок квадратів.
Збережено факт: Площа ділянки — 800 м². Цитата: ділянка вісім соток під Львовом
Збережено факт: Площа будинку — 140 м². Цитата: будинок десь на сто сорок квадратів
Агент: Записала. А в які строки плануєте заселитися?
Клієнт: Хотілося б до наступної весни, десь березень.
Збережено факт: Заселення — 2027-03. Цитата: до наступної весни, десь березень
Агент: Зрозуміла. Який бюджет розглядаєте?
Клієнт: Сто п’ятдесят, максимум сто вісімдесят тисяч євро.
Збережено факт: Бюджет — 150–180 тис. €. Цитата: сто п’ятдесят, максимум сто вісімдесят тисяч
Three ways to use CallBridge
These are not three different features but three states of one conversation. Switch between them — the panel on the right changes with your choice.
Приклад розмови, а не запис реального дзвінка. Ключі фактів і формат цитат — ті самі, що в системі.
Agent: Hello! I’m Olha, the AI assistant at ModuleHaus. I’ll help you pick a house — it takes a few minutes.
Customer: Good afternoon. I have an eight-hundred-square-metre plot near Lviv, and I’d like a house of about a hundred and forty square metres.
Збережено факт: Plot area — 800 m². Цитата: an eight-hundred-square-metre plot near Lviv
Збережено факт: House area — 140 m². Цитата: a house of about a hundred and forty square metres
Agent: Noted. And when are you planning to move in?
Customer: Ideally by next spring — around March.
Збережено факт: Move-in — 2027-03. Цитата: by next spring — around March
Agent: Understood. What budget are you working with?
Customer: A hundred and fifty, a hundred and eighty thousand euros at most.
Збережено факт: Budget — €150–180k. Цитата: a hundred and fifty, a hundred and eighty thousand at most
The operator stays where their presence changes the outcome
The agent handles the rest — and hands over with the context, not from scratch.
One call. The whole process.
From the ring to a lead record in the CRM — with no manual entry at any step.
Inbound call
A customer dials your number.
Language
Known upfront — an accent will not switch it.
Conversation
The agent greets and works through the discovery schema.
Qualification
Need, budget, timing — every fact with a quote behind it.
Decision
The agent closes the call or hands it over with context.
CRM and analytics
Transcript, summary, lead score and the next action.
We do not describe the interface — we show it
The same workspace the team uses every day: metrics, call distribution, activity feed.
- Завершені71%
- Передані15%
- Пропущені10%
- Кинуті4%
- +49 152 3456789Вхідний дзвінокВідповіли
- Будинок — A. WeberНовий лід · P1Призначено
- Будинок — T. NovákSLA спливає12 хв
land.status«Так, вісім соток»land.area_m2«вісім соток»land.utilities«вода і світло є»Приклад розмови. Ключі фактів і формат цитат — ті самі, що в системі.
AI that genuinely runs the call
Not a phone menu and not a bot with buttons. The agent talks, hears a correction, comes back to the topic and knows when to stop.
- A natural voice conversation in the customer’s language
- Answers ONLY from your documents — inventing is forbidden by the prompt
- A discovery scenario instead of a rigid questionnaire
- Qualification with evidence behind every fact
- Actions: save a fact, book a call, hand over to a human
- The call ends by itself once everything is collected
Every operator gets an assistant during the call
A person runs the conversation while the agent listens and surfaces what would otherwise have to be held in memory or looked up in another tab.
- A live transcript of the conversation
- The next sensible question and what is still missing before sales
- Objection handling grounded in the knowledge base
- A qualification checklist that fills itself
- Summary and notes with no manual typing
«Чи є під’їзд для вантажівки?» — без цього логістика не порахує доставку.
- Бюджет
- Площа
- Ділянка
- Строки
- Проїзд
- Особа, що вирішує
Базова ціна не включає фундамент і монтаж — назвіть це першим.
Прев’ю інтерфейсу.
The customer never has to repeat themselves
The most expensive moment in a conversation is the one where the customer is passed to a human. That is usually where everything they already said gets lost.
- хто клієнт і якою мовою говорить
- що саме він хоче
- що вже обговорили
- які заперечення прозвучали
- наскільки він перспективний
- повний підсумок розмови
- стенограма з цитатами
- ключові факти з доказами
- рекомендований початок
- наступна дія і строк
What people take it for
Works with what you already have
A REST API with per-action permissions, telephony over SIP and an event queue — so CallBridge becomes part of your process instead of one more separate tab.
Leads, facts, calls, knowledge base
Inbound numbers through a trunk
Transactional outbox
HubSpot, Salesforce, Pipedrive
Speak to every customer in their own language
The language is set before the call and does not flip because of an accent or a single foreign word. Each one gets its own recognition path and its own voice: where a native voice does not exist, the system switches provider rather than reading the language with the wrong accent.
each with its own voice
Built for business
Not statements of intent — mechanisms you can verify in the code and in the database schema.
Data isolation
Every customer sees only their own. It is a property of the database (row-level security on 36 tables), not of developer discipline.
Encrypted secrets
Provider keys are stored under AES-256-GCM; the master key never lives in the database.
Roles and permissions
Five roles with real boundaries. The public API has per-action permissions on every key.
The plan grows with your contact centre
The bill is made of four numbers, and you control all four.
How much the agent talks
How many people use the system
How many inbound lines
API, CRM, telephony
Show us one of your calls
We will show you how CallBridge runs it: what the agent asks, which facts it collects and the moment it hands the conversation to your manager.