Every conversation — its own file
Recorded from the first second: the caller and the company on separate channels, the transcript alongside, a log of who listened, and deletion on schedule.
Good afternoon! This is ModuleHaus, the call is recorded.
Hi, I would like to check my delivery date.
I see your order — delivery is on Thursday.
Listen to each side separately
The caller is in the left channel, the company (agent, operator, mobile) in the right. The “who interrupted whom” argument is settled in a minute.
- Calls forwarded to mobiles are recorded too
- Player and transcript — on the call and lead cards
- OGG/Opus: about 11 MB per hour of conversation
Personal data under lock
- 01
Who listens
Only supervisors and admins. Operators and managers see the transcript, not the voice.
- 02
Who listened
Every playback goes to the audit log; the call card shows who and when.
- 03
Links for a few minutes
A file has no permanent address: the link is signed at the moment of playback.
- 04
Retention
90 days by default, adjustable in settings — deletion is automatic.
- 05
Notice
The caller hears that the call is recorded — one sentence, no contradictions.
- 06
Your storage
Cloudflare R2, AWS S3, Backblaze — recordings move there on their own.
Plainly about recording
- Call recording is available from the Team plan
- Recording is switched on by the company admin; the caller notice always plays
- Keep it no longer than needed: shortening the period deletes older files right away
Frequently asked
Where are recordings stored?
On the server until you connect your own S3 storage (Cloudflare R2, AWS S3, Backblaze B2, MinIO). After that, new recordings go there right after the call and older ones are moved by a daily pass.
Can recording be switched off?
Yes, with one toggle in settings. The transcript, facts and summary are kept without audio too.
How much space do recordings take?
About 11 MB per hour of conversation (stereo OGG/Opus). A thousand hours is roughly 11 GB — cents per month on Cloudflare R2.
Hear what
stereo sounds like.
In 30 minutes we run your scenario through the agent and show what your manager receives.