The customer rates the call — a bad rating is never lost
A 1–5 rating right on the line or via a link in SMS, Viber or Telegram. Automatic messages from your company name: missed call, request accepted, reminder.
From “thanks for calling” to a task for the supervisor
The call ends
The operator presses “End” — the caller stays on the line.
Rating on the line
“Please rate the call from 1 to 5” — a keypad digit or a word.
A message for those who missed it
A link to the rating page with your company name — one tap.
A bad rating
A “call the customer back” task and an alert to the supervisor.
Where it belongs
The rating goes to the person who talked: statistics, call card and profile.
The customer knows they were heard
Every message is a template with placeholders and its own switch. It is sent from your provider account, in your company’s name.
- Channel order: Viber → SMS → Telegram → email
- Quiet hours: at night the message waits for the morning
- A “STOP” reply unsubscribes from all messages
- Customer replies land in their profile
“We missed your call and will call back within 15 minutes.”
“Petro is handling your request — he will call you today.”
“Reminder: a manager will call you today at 15:30.”
So as not to annoy
No more often than needed
Once every 14 days per customer (adjustable); sampling possible: every second call.
Google review — for everyone
Everyone sees the link after rating, not just the happy ones: selective asking breaks Google’s rules.
NPS if you want it
“Would you recommend us? 0–10” — on the same rating page.
Your account — your bill
Ukraine: SMS and Viber
TurboSMS, SMS Club, eSputnik, Infobip — from your company’s sender name.
Europe and the world
Twilio (SMS, WhatsApp), Vonage (SMS), Infobip.
Any SMTP: Gmail, Google Workspace, Mailgun, Brevo, Amazon SES.
Telegram
Your company bot — free, for those who have messaged it at least once.
Worth knowing
- The sender name is registered by the provider: from a few days, company documents needed
- The on-line rating is voiced by the agent — a speech-synthesis key is needed
- Provider integrations are in beta: we verify them on your account together
Find out what customers
say about your people.
In 30 minutes we run your scenario through the agent and show what your manager receives.