Contact centres
When the flow is bigger than the team, the choice is usually between a queue and hiring. The agent takes the share of calls that does not need a person — and the queue stops being the only option.
- Завершені71%
- Передані15%
- Пропущені10%
- Кинуті4%
- +49 152 3456789Вхідний дзвінокВідповіли
- Будинок — A. WeberНовий лід · P1Призначено
- Будинок — T. NovákSLA спливає12 хв
What the supervisor sees and runs
Queue and distribution
Unassigned calls are visible to everyone on the line. Handover goes by language, specialisation and load.
Team load
Open leads against each person’s capacity. Capacity is configurable — three for a newcomer, twenty for someone experienced.
SLA under control
A first-contact deadline on every lead; overdue ones appear in notifications with a link straight to the record.
Several languages in one flow
The language is set before the call, and each one has its own recognition path and its own voice.
Recording and retention
Recording is switched on separately, stored in your own bucket and deleted on schedule once the term expires.
Cost per minute
What a call costs broken down by stage — so the decision about the stack is made on numbers rather than on a feeling.
Let’s do the maths on your flow
Tell us how many calls a day and how many operators — we will show what the agent takes over and what stays with people.
Show us one of your calls
We will show you how CallBridge runs it: what the agent asks, which facts it collects and the moment it hands the conversation to your manager.