Shorter queues. Operators on the hard calls.
The agent takes routine calls at peak, and the supervisor sees traffic, workload and SLA on one screen.
A queue you can see in real time
Who is on the call — agent or operator, who is waiting and for how long. The hard ones are highlighted at once.
What the supervisor sees and controls
Queue and distribution
Who is on the line, who is waiting and for how long.
Team workload
Each operator’s capacity in real time.
SLA under control
Breaches are visible before the customer leaves.
Voice menu and departments
The caller picks the direction — the call goes to the right department.
Recordings and ratings
A stereo recording of every call and a 1–5 customer rating — per operator.
Cost per minute
What an AI minute and a human minute cost.
Who answered, who waited — and how each person works
Agent, operators or mobiles; missed and called back; waits and time by segment; each person’s ratings. Every Monday — a weekly digest in the managers’ Telegram.
What happens to your queue at peak hour
- Without AI: lines needed
- 25 — queue at peak
- Calls the AI takes per hour
- 165
- Human load, h/h
- 12
Let’s size
your traffic together.
In 30 minutes we run your scenario through the agent and show what your manager receives.