Product · Smart Handoff
The customer never has to repeat themselves
When the agent hands over, the operator gets everything the customer has already said — and the reason for the handover.
Before the handover the AI knows
- who the customer is and which language they speak
- what exactly they want
- what has been discussed
- which objections came up
- how promising the lead is
The operator receives
- a full summary of the call
- the transcript with quotes
- key facts with evidence
- a recommended opening line
- the next action and deadline
The handover
What happens when the agent hands over the call
01
The agent says goodbye honestly
“I am passing you to a specialist” — the reason and summary are already in the system.
02
The lead card is ready
Facts with quotes, priority, a recommended opening.
03
A queue with rules
Language, specialisation, workload — not “first one free”.
04
The operator opens the card
Who the customer is, what was discussed, the next action and deadline.
The customer does not repeat anything — the operator already knows what the call is about
Triggers
You decide when the AI steps aside for a person
| AI | Person | |
|---|---|---|
| A routine question from the knowledge base | ||
| Qualifying the need | ||
| Booking a call with a manager | ||
| The customer asks for a person | ||
| A legal question | ||
| Haggling over a discount | ||
| Low speech-recognition confidence |
Demo
Test the handover
on your own scenario.
In 30 minutes we run your scenario through the agent and show what your manager receives.