Routine to the agent. Complex to a person.
The agent answers from your documents around the clock and hands complex or emotional requests to a person with the context.
Where is my order 48142?
It is on its way. Shall I text you the tracking link?
Routine to the machine, complex to a person
The agent answers first and recognises on its own when the call should go to a person.
Where is my order?
Hello, where is my order number 48142?
I can see order 48142 — it is already on its way. Shall I text you the tracking link?
Yes, thank you.
Sent. Is there anything else I can help with?
Every conversation gets a customer rating
A 1–5 rating on the line or via a link in Viber or SMS; a bad one becomes a supervisor task right away. “We missed your call” and “request accepted” reach the customer on their own, with no manual work.
Answers from your documents, not from imagination
Only your knowledge base
No “general knowledge” of the model about your product.
An honest “I don’t know”
No answer — it hands over to a person instead of inventing one.
Search by meaning
Understands the question even when the words differ from the document.
Around the clock
Night and weekend calls do not wait for the next shift.
Give us ten
typical requests.
We will show how many the agent answers on its own and which it hands to a person.