A phone line like a big company’s
A voice menu by digits and words, hold music, operators in turn, mobiles — and an agent that never lets a call get lost.
The caller chooses — by digit or by word
“Press 1 or say “order”.” Every option leads to where the answer is: the agent with its own topic, a department, a specific person or a mobile.
- A separate menu per number, or one for all
- A night menu or the agent — outside working hours
- Silent for 6 seconds — the agent takes the call, not dial tones
- The menu is voiced by the agent or by your own recording
No call goes unanswered
First the operators in the console — one by one, 20 seconds each. Then the on-call mobiles — all at once. Nobody picks up within 90 seconds — the agent takes the request and creates a “call back” task.
- The mobile shows the company number, not a random one
- Whoever picks up first talks, the others stop ringing
- Departments: “Sales”, “Service” — a person can be in several
- Operators in the console0–40 s
One by one, 20 s each: Olena → Petro
- Mobiles40–80 s
All on-call mobiles ring at once
- Nobody picked up≤ 90 s
The agent takes the request and creates a “call back” task
Silence on the line is the worst music
Four ready-made tunes
Calm, without words — or upload your own: MP3 or WAV, adjustable volume.
Announcements over the music
“An operator will answer shortly” every 30–40 seconds — the caller knows they are heard.
Recording notice
One sentence at the start when recording is on — and the same truth in the agent’s prompt.
Your own carrier — by API key
Choose a carrier
Zadarma, DIDWW, Telnyx, Twilio — or any other over SIP manually.
Paste the key
The system creates the trunk, binds the numbers and routing rules itself.
Set up the flow
Who answers first, the menu, mobiles, after hours — on one screen.
Test call
Check the menu and the handover from the browser before the first customer.
Worth knowing upfront
- The number is bought from your carrier — it bills you for minutes directly
- Digits in the menu always work; choosing by words needs a speech-recognition key (OpenAI or Deepgram)
- Carrier connection by key is in beta: we verify it on your account together
- Forwarding to mobiles goes through your carrier’s outbound line
We will set up the menu
for your number.
In 30 minutes we run your scenario through the agent and show what your manager receives.